Refund and Returns Policy
Effective Date: 03 may 2025
Thank you for choosing House of Laguiole.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand our proces for refunds, returns, and exchanges. Our
Terms and Conditions (article 9) provide all the rules, but this refund policy is designed to provide clarity
and ensure a positive shopping experience for you.
Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. From the moment
you receive your order, you have 14 days to register your item as a return via
houseoflaguiole@outlook.com. After registering your return, you have 14 days to send it. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.
Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
page.
Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team at houseoflaguiole@outlook.com. Your satisfaction is
our priority, and we’re here to assist you.